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AMERICAN JOURNAL OF MANAGEMENT
Unpacking Complexity: Seven Operational Characteristics of Complex Problem Solving
Author(s): Elizabeth Goryunova, Scott Hammond
Citation: Elizabeth Goryunova, Scott Hammond, (2020) "Unpacking Complexity: Seven Operational Characteristics of Complex Problem Solving," American Journal of Management, Vol. 20, Iss. 3, pp. 46-54
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Complex problems are commonly identified as ambiguous, without an apparent solution, and requiring ongoing commitments to resolve. Complex problem solving (CPS) is conceptualized across research domains, including management, as a cognitive function of an individual leader. We argue that current conceptualizations of complex problem solving (CPS) fail to account for social interaction and team collaboration commonly practices in real complex problem solving. Using systematic observation of a rescue incident and the COVID-19 relief, we unpack the search, rescue, and relief process and propose seven operational aspects of CPS around team collaboration.
