Journal of
Marketing Development and Competitiveness
Scholar Gateway
Abstracts prior to volume 5(1) have been archived!Issue 5(1), October 2010 -- Paper AbstractsGirard (p. 9-22)Cooper (p. 23-32)Kunz-Osborne (p. 33-41)Coulmas-Law (p.42-46)Stasio (p. 47-56)Albert-Valette-Florence (p.57-63)Zhang-Rauch (p. 64-70)Alam-Yasin (p. 71-78)Mattare-Monahan-Shah (p. 79-94)Nonis-Hudson-Hunt (p. 95-106) 
AMERICAN JOURNAL OF MANAGEMENT
Workplace Incivility: What Do Targets Say About It?
Author(s): Priyanka V. Doshy, Jia Wang
Citation: Priyanka V. Doshy, Jia Wang, (2014) "Workplace Incivility: What Do Targets Say About It?," American Journal of Management, Vol. 14, Iss. 1-2, pp. 30 - 42
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Every year millions of people fall prey to workplace incivility. Although current literature attempts to
discuss the nature of workplace incivility, its impact, outcomes, and solutions, researchers stated that
further work is required to understand this complex phenomenon. Thus, the purpose of this paper was to
understand how workplace incivility is manifested in organizations and ways in which targets cope with
uncivil behaviors. Findings suggest that power dynamics, perpetrators intentions and personality, and
lack of organizational policies play a huge role in inhibiting workplace incivility that result in targets
facing detrimental consequences. Implications for research and practice are provided.
