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JOURNAL OF APPLIED BUSINESS AND ECONOMICS
The Business Impact of Learning: A Healthcare Case Study
Author(s): Alexis Battista, Shahron Williams van Rooij
Citation: Alexis Battista, Shahron Williams van Rooij, (2018) "The Business Impact of Learning: A Healthcare Case Study," Journal of Applied Business and Economics, Vol. 20, Iss.1, pp.93-105
Article Type: Research paper
Publisher: North American Business Press
Abstract:
Using an embedded, single-case study, this paper explores learning opportunities in a worksite healthcare services firm and how the business impact of employee learning is measured. We applied grounded theory analytical procedures, with an eye to developing a theoretical model of the impact measurement process. The resulting model illustrates how practical issues created a fixed focus on clinical and regulatory requirements, inhibiting consensus about what constitutes learning impact measurement and the extent to which non-technical learning is valued in identifying employees for development and advancement. Lastly, we discuss implications for decision-makers in similar organizations.
