JOURNAL OF HIGHER EDUCATION THEORY AND PRACTICE

Online Support Services for Undergraduate Millennial Students

Author(s): Marie Pullan

Citation: Marie Pullan, (2011) "Online Support Services for Undergraduate Millennial Students," Journal of Higher Education Theory and Practice, Vol.11, Iss. 2, pp. 66 - 84

Article Type: Research paper

Publisher: North American Business Press

Abstract:

Education has changed as a result of technological advances. Distance learning, particularly online

learning, has rapidly increased its presence in higher education. Millennials, a new generation of

students who have grown up with the Internet, are college-age. They expect access to the Internet to

manage their daily lives. However, as they enter college, many discover that support services that are

requisite to a successful college experience, are available on-campus but not online. The goal was to

determine what contemporary college-aged students expect as online student support services so that

institutions will know what to provide.