JOURNAL OF HIGHER EDUCATION THEORY AND PRACTICE

The Feasibility of Using Business Process Improvement Approaches to

Improve an Academic Department

Author(s): Khalid A. Razaki, Sehmus Aydin

Citation: Khalid A. Razaki, Sehmus Aydin, (2011) "The Feasibility of Using Business Process Improvement Approaches to Improve an Academic Department," Journal of Higher Education Theory and Practice, Vol.11, Iss. 2, pp. 19 - 32

Article Type: Research paper

Publisher: North American Business Press

Abstract:

Business Process Improvement (BPI) has been used in a variety of areas including higher education to

improve performance and processes. This paper focuses on the potential applicability of different BPI

techniques to improve a small academic department. Business process improvement techniques include,

among others, Total Quality Management (TQM), Six Sigma, Business Process Reengineering (BPR),

Kaizen, and Lean Manufacturing. The goal of the paper is to provide a brief but wide ranging

introduction to members of the academic community regarding various modern approaches to systemic

change and analytical tools to analyze, plan, execute and manage this change to obtain desired results.