JOURNAL OF LEADERSHIP, ACCOUNTABILITY AND ETHICS
The Influence of Leadership Style on Telecommuters in the Insurance Industry: A Contingency Theory Approach
Author(s): Paul E. Madlock
Citation: Paul E. Madlock,(2018) "The Influence of Leadership Style on Telecommuters in the Insurance Industry: A Contingency Theory Approach," Journal of Leadership, Accountability and Ethics, Vol. 15, Iss.2, pp 73-85
Article Type: Research paper
Publisher: North American Business Press
Abstract:
This study examining how telecommutes’ in the insurance industry view their supervisor’s leadership
style and how this determination influences the employee’s perceptions of their supervisor’s
communication competence and their communication satisfaction with their supervisor, as well as their
own job satisfaction and organizational commitment. The study applied Contingency Theory as a
theoretical underpinning. The results indicated that for supervisors to be perceived as leaders they must
effectively communicate task related information more than relational oriented messages. These findings add to research by identifying situations in which leaders are to behave in a fashion unique to the computer mediated work setting.