JOURNAL OF MARKETING DEVELOPMENT AND COMPETITIVENESS
Social Media in an Alternative Marketing Communication Model
Author(s): Cristina Castronovo, Lei Huang
Citation: Cristina Castronovo, Lei Huang, (2012) "Social Media in an Alternative Marketing Communication Model," Vol. 6, Iss. 1, pp. 117 - 134
Article Type: Research paper
Publisher: North American Business Press
Abstract:
While current literature has sufficiently profiled word-of-mouth (WOM) marketing, customer relationship
management, brand communities, search engine optimization, viral marketing, guerilla marketing,
events-based marketing, and social media each on an isolated, individual basis, there is no
comprehensive model that effectively incorporates all of these elements. The first purpose of this paper is
to therefore profile the current literature landscape surrounding WOM marketing, alternative marketing
communications, and social media as viable components of integrated marketing communications.
Additionally, this paper aims to develop an integrated alternative marketing communication conceptual
model that can be applied by industrial practitioners to help them achieve their marketing objectives.